Human-Machine Language

Il report X-Plore “Human–Machine Language”, realizzato da Intesa Sanpaolo Innovation Center, fornisce strumenti di analisi per comprendere come il linguaggio stia evolvendo nell’interazione tra persone e sistemi intelligenti e quali effetti produca su comunicazione, competenze e modelli organizzativi:

• Within business processes, language is no longer merely a communication tool, but a driver of efficiency, coordination, and decision-making quality. Ambiguities, redundancies, and misalignments in communication generate implicit costs in terms of time and productivity, while generative AI can help reduce this gap by enhancing clarity, conciseness, coherence of messages, and speed of alignment.
• With chatbots, virtual assistants, and AI agents, communication evolves from a simple exchange of information into an operational infrastructure of processes. Language-based systems generate content, synthesize information, support decisions, and shape priorities, making it necessary to manage language as an organizational component that impacts efficiency, accountability, traceability, and responsibility in AI adoption.
• The spread of linguistic AI shifts human value toward critical judgment, interpretation, trust, and content stewardship, but also introduces new risks related to overreliance, decision-making opacity, implicit influence on opinions and moral choices, and communicative flattening. For this reason, it becomes essential to measure not only accuracy and productivity, but also linguistic quality, well-being, transparency, fairness, and informed adoption.
• Emerging technologies (e.g., Embodied AI, Quantum Natural Language Processing, Brain–Computer Interfaces, and Biocomputing) point to an evolution of AI language toward systems that are more contextual, adaptive, and integrated with physical environments, cognitive processes, and complex decision networks. This makes it even more important to establish today clear criteria for responsibility, interpretability, and governance of human–machine interaction.